Very nice place but ran into several bumps along t...

Very nice place but ran into several bumps along the way for the price we paid. Our air conditioner did not work in our room and when we mentioned it we were told we could move rooms but it would be a downgrade with no refund. The ice machine did not work. Upon checkin they told us that they were putting a hold on Our card for incidentals and it would be released when we checked out but come check out we were told that it could take up to 3 to 5 business days. The hotel was beautiful but very unorganized and semi disappointing.