Jay Beach

Review of Midwest Power Solutions

Brought my equipment in for repair like everybody ...

Brought my equipment in for repair like everybody else does this time of year. I was told about a two week backlog. I wasn't shocked, that seemed about the norm, but I asked, "why so long", the gentleman at the counter who was very pleasant said "come with me, I will show you..." He took me into the back service area where 7 technicians were all at benches working on various equipment, air hoses blowing, pneumatic tools chattering away and said "here, look outside..." I peeked out the back door and have never in my life seen so much equipment! Unbelieveable amount of service work. I had always heard that they were very good at what they did but like many read some of these reviews about slower service and poor customer service. Well, let me tell you...13 days later my equipment was finished, I actually got a chance to meet almost all of the people who worked there..12 if I remember correctly and not a one was rude or abrubt with me. The mower looked like new, started and ran well and the price was very reasonable. I asked to speak to the owner when I picked up my machine, he came out (younger man actually) and politely intoduced himself and asked what he could do to assist. I thanked him for a job well done and thanked him for providing the service they have. Until you see what this company actually does for you behind the scenes, it is easy to complain about slow service. Amazing job Midwest, simply Amazing.