Booked a city cab - fast, efficient, reliable, saf...

Booked a city cab - fast, efficient, reliable, safe is how they advertise themselves. Unfortunately my experience was not reliable. Booked a cab 30 mins before it was required. Cab arrived 12 mins late. The attitude of both the telephone handler and the driver was poor. No apology which would have gone a long way and I wasn t dropped off at the drop off point I had requested. Disappointed