Used the Fiat facilities, and not impressed. Not ...

Used the Fiat facilities, and not impressed. Not very helpful, waste a lot of time dealing with them, and service department doesn't appear very knowledgeable. They wouldn't inspect my mother-in-laws Fiat because the "Service Engine Soon" light was on. They couldn't tell us what the error code was, they said we would have to make an appointment and leave the vehicle for a couple of days so the Technician could check the code. I took the vehicle to O'Reilly auto parts and they told me the code indicated a sensor on the vehicles A/C was malfunctioning. An appointment was made with Mazda of Clearlake and we left the vehicle for a couple of days. The technician advised us two days later that nothing was wrong with the vehicle, so they reset the error mesg. and completed the inspection. I told them I found the error mesg. Code indicated a sensor on the A/C was malfunctioning, and they said everything was checked and there was nothing wrong. 1 week after getting the car back the A/C went completely out. It took us a week for an appointment with the Technician, and they kept the vehicle for a week. It was under warranty, so the repair didn't cost anything however, this is how they handled the rental car during the repair process. We dropped the vehicle off to be repaired and they provided a rental car. We had to pay for the rental car until the Technician looks at our vehicle and tells us what the problem is. It took two days for him to do this. Once the Technician tells you what is wrong and they begin the work, the dealership takes over paying for the rental car; however they don't pay for weekends. It took a full week for the repair to be completed, so we paid for 2 days prior to the work getting started, then for saturday and Sunday. We ended up paying 4 days of car rental while the dealership only paid for 3. This under the Fiat warranty. Because of our experience with Mazda Clearlake Fiat, we are considering getting rid of our Fiat, and regardless we will never purchase another Fiat.