Brian O'Connor

Review of Metro Screen

The product I received was great (Hercules screen ...

The product I received was great (Hercules screen door kit), but the folks at Metro Screenworks don't seem to have any real organizational skills for online orders. I had to nudge them into giving me an update on my order's execution and shipping.

But worst of all, only half of my order showed up despite the full order being listed on the shipping invoice. I've now been in touch with them for two weeks to figure out where the second half of my order is, and I'm still no closer to having an answer from anyone at the company.

The products are fine, but at this point I'd go elsewhere with my business because this much chasing to find out the status of my order isn't worth the hassle.