Melissa Murbach

Review of Sheraton DFW Airport Hotel

First of all, the website mentions a free shuttle ...

First of all, the website mentions a free shuttle service to all guests. What they fail to mention is that if you have a flight arriving later in the evening (I landed at 10:30 pm) then you will be on hold for 30+ minutes and eventually have to call an Uber to get to the hotel. My call was ignored multiple times and I was on hold a ridiculously long amount of time. Thankfully there was an Uber driver nearby. Unthankfully, I paid $16 to go 4 miles that could have been avoided if the hotel shuttle service followed through with their "24 hour service" all the time. Secondly, I booked a room in advance for a KING sized bed. What I received was a room with 2 queen beds. I was not notified of this at check-in and found they put me in the wrong booking room when I arrived to my room. Luckily for them I was too exhausted from traveling 24 hours at this point to deal with the matter and just went to sleep. Third, at check-out, the man at the counter was extremely rude to me. He told me I owed a certain amount of money for my room but I had told him that my card was charged online when I made the reservation to begin with. He had a small argument with me about how I was wrong. I showed him my statement and he had already charged me twice at this point. He told me one of the charges would drop and I will just be left with one. I am watching my statement to see if this is true. Fourth, I was offered NO assistance in helping me with my bags until I was outside and the shuttle driver took them. This is very rude considering I'm a 120 lb petite female with 2 oversized bags. I will not be returning to this establishment if I am ever in the Dallas/Fort Worth area again.