Desiree Parker

Review of American west worldwide expres...

It is impossible to get a body on the phone and wh...

It is impossible to get a body on the phone and when you do they have zero empathy to the fact that they have failed at every turn. We were told our delivery would be at 9 AM on Tuesday, so we came in an hour early to accommodate the delivery. It did not arrive, so my boss called the direct number to dispatch that called us and was miraculously able to speak to a person who assured us they would let the driver know that we would not be here and instructions on where to put it. He did not get the message and left with our rug. Then we were assured it would arrive by the end of the week. It did not. Now our rug is two states away and we won t get for another week. I m assuming that won t happen either. All of this after waiting almost a month for the shipment in the first place. I left 4 voicemails and sent 2 emails, none of which were returned. Worst shipping company ever.