Eric Faherty

Review of Ocean Fitness

I have been a member for 2 years, very good facili...

I have been a member for 2 years, very good facilities and most of the staff are great. However, had a very big problem with the lady in charge, Lisa. The first year my membership was paused as I was out at sea fishing and resumed it when I returned which I appreciated them doing. When it came time to renew my membership, I explained to Lisa that there was no point in renewing it as I was leaving to Dublin for college and wouldn't be able to use it but she reassured me that I could pause it again and to get the year membership, 495 (very expensive), but when September came and I requested my membership to be paused she told me it couldn't be done and I was left with my membership wasting away. It recently expired, I used maybe 3months worth (for 495), I wasn't even offered an extra month and was told I couldn't go back in until my membership is renewed. Great gym but more expensive than others around. Most of staff very friendly but don't trust any promises Lisa makes to try swindle money out of you. Would be 4/5 stars, but I think its a disgraceful way to treat a customer.