kwek betty

Review of Shangri La Georgetown,Penang

Check in was fast.

Check in was fast.
We booked a family room as there were 3 of us. However the sofa bed was not set up when we went in. After calling the housekeeping, someone came to set it after 5 min which was quick. After that he brought extra set of toiletries .
Reception called to check wthr housekeeper provided extra set of toiletries and wthr bed set up. I consider this as excellent service.