This place used to be good. Been going here for ma...

This place used to be good. Been going here for many years but this was the last time. I spent $40 and a 2 week wait to have my new $700 Stuart Weitzman OTK boots "cleaned and waterproofed". They now look 10 years old and the suede is flaking off everywhere. I expressed my disappointment, which was met with apathy and ignored. I was presented with the bill and asked to sign it with a gross metal skull pen. Thanks for nothing!