James Auxier

Review of Hoffman Audi

I scheduled a service appointment at Hoffman in or...

I scheduled a service appointment at Hoffman in order to address both a safety recall and warranty repair, several weeks in advance. Despite their advertisement of a loaner vehicle during this service (so I could attend to a child's doctor's appointment), it was not available when I arrived, nor would there be an availability for another 3 weeks. No attempt to make this right (such as a loaner from one of the neighboring brands under the Hoffman umbrella) or even an apology was made.
This was the last straw with Hoffman after previous experiences with massive overcharges for simple oil and tires changes, and not finding worn brake pads and suspension misalignments during their inspections. Either high prices or substandard service might have been okay, but in combination are completely unacceptable. I will be using Roggi's and The European Car exclusively in this area to service my Audis from here on out, both of whom suffer neither defect.