During my time as a resident I have experienced th...

During my time as a resident I have experienced the following:
- Concierge staff unlocking my door to allow people into my residence without my consent not once but TWICE. To this day my unit is the only one with a dead bolt top lock installed for that reason.
-For at least a year a external door was broken it was either unlocked or locked and the key fob would not allow residents into the building.
- 2 years of AC issues. Going without air for 4 months in the summer. I still have the portable AC unit when I was restricted to one room in my apartment.
- Lost/mishandled packages
-2 years of astronomical water bills due to the property management s negligence. My Bill went from approximately $25 per month to $80 per month. I complained and was told the cost of water went up. Only to learn the meter in my unit was broken and the seal in the tank of the commode was worn causing a leak.
-Pet owners are allowed to use entry ways, side walks, flower beds and the parking garage to walk and relieve pets. I have had to step over urine and feces.
-The elevators constantly go out, sometimes for days at a time. People have gotten stuck in the elevators.

Most recently-A April rent overpayment resulted in the need for a credit to be issued. I was informed by Desmond Cross - Asst Manager he would issue a credit to my account. May invoice (no credit), June invoice (no credit), July invoice (no credit). Each month I remitted my rent payment along with a note to correct my account. Not only was no credit issued but the outstanding amount continue to increase above and beyond my monthly rent. On June 24th I called the office to report my hot water was out (a ongoing issue where a part STILL needs to be replaced). Because Brian Belsky-Property General Manager answered I mentioned my account. Brian stated Desmond was out but upon his return he would follow up with me. I never heard back from Brian Belsky as he promised. I received a non payment email on July 19th for July s rent I called the office immediately. Once again Brian answered, once again Desmond was out of the office and apparently operations depend on his presence. Brian told me that there was a non payment of June s rent. I corrected him that I remit my rent payment every month so it is not a non payment issue. Perhaps you lost or misplaced my payment. I offered to call my bank to see if the check cleared. I asked if he could let me know something before close of business because this has been a ongoing issue and I didn t want to go into the weekend with the issue outstanding...that s when Brian informed me that he was off at 4pm and it is now 4:15pm. Brian committed to follow up with Desmond and call me on Monday. On Monday Brian did not call, rather after 4pm I received a email indicating non payment of June s rent and a erroneous account ledger. AGAIN I called the office , when I spoke to Brian he had a attitude. He became irritated that I questioned his email and why he continued to use the term non payment when I had already advised him that I remitted payment. Each time I spoke He would yell over me. I ask that he not be rude, disrespectful ...he has had months to correct this issue and has failed miserably and the very least he can do is allow me to complete a sentence without yelling over me. He continued to be unprofessional and nasty at one point he stated I didn t loose your payment, YOU DIDN T GIVE IT TO ME!

I escalated to Tom and Toby Bozzuto and Lucretia Kumah to inform than I would not be interacting with Brian Belsky going forward as I found his conduct not only unprofessional but discriminatory based on his tone, attitude and comments. I got no response, instead I receive a warning letter from a law firm of violation of my lease. Well needless to say I have not violated my lease. This was a malicious act of retaliation and a intimidation tactic.

I will be exhausting my legal recourse on this matter as I have done nothing but live here, pay my rent on time and expect Bozzuto to live up to their contractual responsibility.