I ordered an iPhone by registered mail against sig...

I ordered an iPhone by registered mail against signature. A small, visibly opened and rescued bubble wrap arrived in my mailbox while I was on vacation. When I return, I notice that it is empty and that the contents are declared as pajamas at 5 . I make a claim, but Rakuten asks me for a spoliation certificate issued by the Post Office. What the Post Office refuses for a letter followed. Rakuten walks around and still wants the spoliation certificate. The seller has sent an iPhone in a lettered envelope followed and declared it as a pajamas to avoid customs fees and it is up to me to prove my good faith with documents that I am unable to provide. Your turn to judge. As for me, I will certainly lose a considerable amount. To flee absolutely.