Benson Chiu

Review of Mark Miller Toyota

So... my 2015 sienna van with 50k miles blew the e...

So... my 2015 sienna van with 50k miles blew the engine on jan 26 2019. At the moment the engine blew up I called the tow truck and start googling what may cause the issue and find out overfilling engine oil may cause the failure. I check the dip stick immediately and the oil level was way pass the second dot on the stick(get a video of the whole process of checking the oil), guess what the oil was changed by them, Mark Miller toyota on 1/11/2019. So I have the car towed to this dealership and have them inspect the car, I gave this picture to the service guy and tell them the overfilling issue. Their response was they need to check it before any conclusion can be made. Recieve a phone call on monday I believe and they said they need to tear the engine apart to check what was the cause. And at the moment I asked them about the overfilling, their answer was becuase it was leaking oil so there were no way to know. Got a call today jan 30 2019 and they told me there was water in the engine and of cause warranty will not cover it. I bought this car a year ago and drove it 10k miles with no issue. Let them change the oil and after not even 2 weeks engine blew and they said water is in it. Well on 1/26 the sun was shining like middle of summer, road is dry. If I had drove through a big pile of water and had enough water in the engine that can blew it, it should be blown at that time i ran through the water already.