Eduardo Pinzon

Review of Tynan's Volkswagen/Nissan

I love Tynan's, however the only reason why I will...

I love Tynan's, however the only reason why I will give them 3 stars instead of 5 is because as we say in my line of business everything Matters... Everything.
1. Called on Friday to set an appointment on Saturday for an Oil change and was told first come first serve.. fair.
2. At what time do you open? I was told 7am.. sure enough I arrived at 6:55am... surprise on Saturdays they open at 8am.... ok lets wait and be the first one... surprise not the case....
3. Saw mechanics arriving, door being opened and I was happy I am the first person this will be easy... even thought my car was running, lights on etc... all of them pass by my side and completely ignored me ... so decided to ask if they were opened?
to my surprise the answer was NO , without eye contact, without even greeting.
4. When the door was opened there was no greeting or anything... just unlocked, turned his back and walked away. ... I guess I can come in....
5. Once inside the store the Express desk people were outstanding in every regard.
6. However I was already pretty upset about the earlier experience and there is no reason to be so cold with customers.... at the end of the day my presence there contributes to pay their salary... they should all be reminded of that.
a greeting and a welcome takes you a long way..... that is the difference between 3 stars to 5 stars.