Brass rail serves some of the best salt beef sandw...

Brass rail serves some of the best salt beef sandwiches in the UK. Freshly cut on order. Excellent coffee. Extremely fast service. Not friendly members of staff. This is a technicality but I had to ask for brown sugar on two different occasions. The third one, there was none on my table and none was brought to me with my coffee. However they brought some when I asked for it.
The staff was clueless of the location of the brass rail when asked about it. That is despite the fact that it has been serving salt beef sandwiches for 80 years from the same part of the store.