Probably the worst vacation experience ever. It r...

Probably the worst vacation experience ever. It really shouldn't have been a surprise, because they called less than a week before we were to leave for Summer Bay to tell us that we had been bumped to another facility. When we arrived to the Denny's to check in, the employees are not that friendly to you. I filled out their information and they promptly got it mixed in with other forms and destroyed it. I had to fill it out again. I got the info for the room and had to drive about 20 miles away to stay, and it was no where near anything nor did it have any shuttles or services to Disney or Universal.

My brother and I decided to go down at the same time, and we told their reservation person that we were. That wasn't a problem, they took my money without any issue. We appear for the time share shakedown at different times, and my brother's family came to the resort a day after we did, and as soon as they figured out we were related, they flipped out. They insisted that my brother pay them 200.00 as we were a "group". How one is a group when you don't get to stay together, nor appear at the resort on the same day, is beyond me. They asked a lot of intrusive questions about how we arranged things and then wouldn't finish the time share drill with my family for over 30 minutes after it was really over. They were rude, liars, and have a very poor program overall.

You are not going to get the SummerBay unless you want to buy a ton of points. Nor will you get to stay anywhere nice without purchasing the points needed. The whole experience was a sham. After they finally released us, the 2 adult tickets we were promised were not there. They gave us 1 adult and one child ticket. The counter sales person said it was in the system and couldn't be changed yet they had not ordered the tickets.....

While my family was getting froze out and shafted, my brother's family was getting shook down for 200.00 still and finally settled on their family packing up and leaving the resort. This is ironic because he was on the "free" 3 day 2 night package they give.

Neither of our families will ever use nor recommend this group. They are poor salesmen, and lack the principles of business practice to run a respectable operation.