I am happy to report that the Plant team graciousl...

I am happy to report that the Plant team graciously came back out to remedy many of our concerns. While we would have preferred attention to detail the first time around, we did appreciate their sincere effort to improve the project. Additionally, we received word that they intend on revisiting our property over the coming months to ensure positive results remain consistent. Although we're not thrilled with our experience, we are much happier now and do appreciate their professionalism and effort.
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We had high hopes for our front and backyard landscaping project, but ultimately were disappointed with the final result. Plant had fantastic reviews everywhere we searched. Despite their higher initial quote we decided to select them given their professionalism and the thoroughness with which they presented the planned overhaul. We found them responsive throughout our interactions leading up to and throughout the project, but we felt as though our desires were only selectively heard and that there was very little attention to detail in completing the work.
Our two main priorities were an improved outdoor drainage solution and the clearing out of the extensive brush on our property. That led to a much longer conversation, and thus a higher quote, that included our top priorities as well as substantial improvement in the aesthetics of the entire outdoor space ie. newly mulched beds with an array of bushes and flowers and power-washing/re-grouting outdoor patio. Weather interrupted the project and in the end the result appeared rushed. With that said, we were happy with the brush clearing and the thoroughness of that portion of the project. They removed many bushes/small trees in helping us to better optimize our property.
One issue we ran into was neglect for the main area where we were having drainage issues that really prompted us to seek the work in the first place. They improved drainage of several areas on the property but seemed to overlook the gradient issue at the core of the problem. To their credit, they apologized and did their best to remedy the specific area; although their solution seemed to be a simpler solution than what they originally said they would implement prior to the project beginning. Time will tell if the solution in fact works effectively.
We also noticed that there was very little attention given to what types of plants we did and didn't want to be included. We stated a desire for color in some of the beds with interest in hydrangeas. We never received hydrangeas, despite a few reminders. In being respectful of our budget they did repurpose some of our existing plants, but curiously replanted what appear to be large dead plants near the entrance to our driveway. This, along with the many weeds that immediately grew in every flower bed within the first week of them leaving, certainly don't help curb appeal. We realized that we would have to maintain the beds, but didn't expect several plants to be dead and the property to be overrun by weeds within two weeks of spending $13k.
Lastly, the cleanup was lazy. There are still several large plastic pipes that were ripped up from former drainage, as well as metal wire garden fence, sitting in our yard. Even though they had a power washer on site for our patio they neglected to clean the driveway, which was stained for weeks from the mulch. We were excited to have our property look beautiful and clean, but have unfortunately found that to not quite be the case. As they were finishing up the project we assumed that the lawn would be cut, weeded, and seeded but were told that we would need to speak separately with a lawn company to improve the health of the lawn. They did, however, seed several of the areas in which some of the clearing took place, but have not added seed in the weeks after when checking in on the sprinklers we are renting from them.