Omar Fofanah

Review of KidZania London

Terrible experience. We arrived there for the 2pm ...

Terrible experience. We arrived there for the 2pm slot and apparently they had oversold tickets and the place was full so a chunk of people had to wait until other people left the premises but the front desk had no clue when that would be. What's the point of allocating 4 hour slots if they can't control who is there and when the previous group needs to leave?

By 2:30pm, the queue hadn't moved so I went to find a manager to ask for a refund and he actually said that waiting 30 minutes was not that bad and the queues were even worse upstairs!! What a joke.

Really chaotic and terrible customer service. Not an activity I'd recommend.