We were a large family group and overall we enjoye...

We were a large family group and overall we enjoyed our stay at Sofitel Fiji. The pool was great ... the kids loved it, especially the slide. The hotel had been rated 5 stars, however, we would have rated some aspects 3 stars only. We were very happy with the bedroom ... it was large, beds & pillows very comfortable, however, the bathroom needed a major overhaul as the tiles were very worn and the water leaked all over the floor when having a shower. The cleaning staff were good & very accommodating, however, there appeared to be not enough staff for the amount of rooms assigned to them. Sometimes our room wasn't serviced until late afternoon. A bit frustrating as we always left the room very early and put our "to be serviced" sign on the door only to come back hours later and the room still hadn't been done.

As always the Fijiian people are lovely ... very friendly, however, some areas were understaffed or the service very slow! A few little things that could enhance a guest's stay would be to have a "plugged in" urn ensuring constant hot water as it was always just warm, making it impossible to make a nice cup of tea with breakfast. There was only one coffee machine and the chap making the coffee was always extremely busy and if there was a queue you had to wait quite a while for a coffee. Also the milk was just kept at room temperature ... not very nice on your cereal. This might sound picky but it's these little things that make a trip ejoyable.

The staff in the foyer and the Concierge were always very helpful ... no complaints there.

This is just constructive criticism and we would be happy to come back to the Sofitel Fiji in the future, hoping that some of our points have been addressed.