Brandon Radcliff

Review of Center for Hearing & Speech

After my previous review, the executive director r...

After my previous review, the executive director reached out to me directly and took full responsibility for everything that happened and resolved all of our previous issues.

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At our first appointment for our daughter's speech evaluation her assigned therapist wasn't there and she was assigned to someone else. After that appointment we were told we would be called within a couple days to schedule her weekly therapy appointments. It took more than a week and multiple phone calls to the center to get this scheduled. During this time the receptionist staff was quite rude over the phone. We were told that they had to wait for a spot to open, which is the opposite of what we were told when we first decided to go to this facility.

At her first treatment appointment we recapped the written report that should have been sent to us but never was. The therapist really didn't do anything other than play some with our daughter and check her watch every couple of minutes. It seemed as though she didn't care to be there.

Then today they called to cancel her treatment only 3 hours prior to the appointment because the therapist wasn't going to be in.

Needless to say, this place doesn't seem to care about taking care of their clients.