Initially, my experience was good. It quickly went...

Initially, my experience was good. It quickly went on a steady decline downward, however. First, the movers told us that they would be arriving during a certain time frame (10/11AM), then it was (3/4PM), but they didn't actually arrive until late nighttime (8/9PM). We reserved the entire day for not, essentially. They moved out everything in 2 hours (a very small, one bedroom apartment). Then we didn't actually receive our belongings at our new location for 3-4 weeks! We moved halfway across the US with two pets, so that was fun. Worst of all, we didn't even receive EVERYTHING! Our brand new totes were bashed and one was missing a lid with multiple belongings missing and items all disarranged. Our wooden side table was in perfection condition when they picked it up. When we got it, it had a big hole in the top of the table as well as it was unstable. 2 of our dinning room chairs' seats were not attached to the chairs any longer and our brand new couch isn't the same as when we bought it. On top of all that, they lost a luggage bag containing ALL of my nursing education textbooks. The movers almost delivered a bookcase, that was not ours, if we weren't honest people in telling them that. So where is my missing luggage? How did it leave my previous apartment, but not arrive with our other things to the new apartment? I called and complained of this and nothing was done. I was GUARANTEED their return, but have not seen or heard anything about them. Ray Wood told me that "no one would want those books." Really? I don't think he knows how much nursing books cost. The cost of the move ($1,000) is probably comparable to the cost of those missing books. I was then forwarded to a claims company in Austria with a phone and email address that were NOT even in service. Extremely unprofessional and would highly NOT recommend. Luckily we took our valuable electronics with us in our own vehicle or we'd probably be missing those, as well.