Poor customer service and management, regardless i...

Poor customer service and management, regardless if you are a team member or a Diamond member. Never experienced such rudeness and inappropriate behavior from the front desk assigned during the day. The manager is futile and useless, no help extended. Checking in has become a problem but worst is that we got charged for a valet parking fee which we didn t avail.

Don t get me wrong but we will be checking in still coz of the amenities and some staff but we regret that we have to wait until these people were put into place if not discharged.

Go and stay to another Hilton hotel!