Liv Wall

Review of Renaissance Richardson Hotel

I work for a courtyard marriott, and made a reserv...

I work for a courtyard marriott, and made a reservation to stay at this hotel. I drove all the way to dallas, and upon check in i was turned down because i'm 19. There was absolutely nothing on the website or in my confirmation email to inform me that i had to be 21 to check in at a hotel for a company that i work for, and so i drove here for nothing and ended up without a place to stay, and the front desk staff was incredibly dismissive and rude about it. Will never recommend this hotel to anyone, shameful service.