I did a prepaid JPS Topup at bill express/Hilo in...

I did a prepaid JPS Topup at bill express/Hilo in Liguanea yesterday, I got a receipt but there was no voucher number on it and the agent spelt my name incorrectly (because she had more important things doing on her phone). I went back this morning to get it sorted out, the agent just give me attitude and said she can't do anything and Jps will send me a text. I read through the JPS brochure and it clearly states that bill express should provide a voucher number. I called JPS while I was still at bill express and I was told that I should have been provided with a voucher number.
Please train and ensure that the people you hire knows what they are doing and knows how to deal with customers.