Kaitlyn Blair

Review of La Mansion del Rio Hotel

Our FIRST room was ok. The hallway was extremely h...

Our FIRST room was ok. The hallway was extremely hot but the room seemed a little cool at FIRST. After we came back from the Riverwalk several hours later, our AC was not blowing on high like it showed so our room never completely cooled down. After 2 different maintenance guys came in, they said they couldn't fix it and would try to get us a fan. A fan never showed up (they were out) but the manager did offer to move us into a different room. The SECOND room was a lot colder (praise God in this Texas heat) so I thought everything was fine. However there was a weird smell because I assume house keeping sprayed something before we switched rooms. I'm not sure if that's what caused a rash, but I immediately broke out all over my thighs, back, and stomach. After that, I decided to grab a drink from the fridge and took a few sips from the apple juice they had, and sure enough it was almost 5 months out of date. So I grabbed a Sprite and sure enough, out of date to. Needless to say that was the cherry on top. For a 4-star hotel, I expected way more. I was highly dissatisfied, and will NOT be coming back. I appreciate the managers efforts to accommodate our stay after our less than satisfactory experience, but it seems like they are lacking in a lot of areas. The valet guys were great though, which was the only positive about this hotel.

UPDATE: After our really bad first experience, housekeeping did replace all of the old food/drinks, and the manager did comp our first night! Overall management and their customer service was great.