Serene Li

Review of Allpets and Aqualife Clinic

visited the clinic on Thursday, 1st October 2020 a...

visited the clinic on Thursday, 1st October 2020 at 7 PM for our 12 years old dog whom we suspected to have incontinence and met with the new doctor, Daniel who after checking doggy's physical body and urine sample, confirmed our suspicion and prescribed Propalin at 0.7ml twice a day.

Potential side effects and precautions were not advised by the doctor or any staff members so imagine our bewilderment and heartache when doggy had diarrhoea almost every 2 hours for the next days after ingesting Propalin as prescribed. We had to do our own process of elimination and search online about possibilities for the cause of the diarrhoea while trying to soothe the poor girl who became very weak from all the exertion even after we had given her probiotics such as Canigest.

This is not acceptable at all. The grief caused on the voiceless and humans were due to the lack of advice which a medical staff should have given. Even till today, there's not a single apology from anyone in the clinic despite a long email thread.