S

Prebooked Sunlover cruise and transfer to and from...

Prebooked Sunlover cruise and transfer to and from Fitzroy Island. On return Sunlover cancelled boat due to weather, effectively leaving us stranded on Fitzroy without accommodation. No notification whatsoever. Had to purchase additional transfers with Fitzroy Island Co to get back to mainland. Went straight to Sunlover Office in Cairns and were informed not their problem. Said we would have to recover funds from travel agent. Staff at Cairns office were a disgrace. Wouldn't you think they would have arranged alternative transfers with Fitzroy Island on our behalf since Fitzroy Island ferries were still running? No. Sunlover attitude is that because they weren't going to the reef the passengers they were supposed to pick up that day would be left high and dry on the island. Pathetic cruise company who just don't care. No, they can't control the weather but can control customer service which they have demonstrated a complete lack of care about. Never use again. And no doubt they will either not reply to this post or post some patronising reply.

Comments:

No comments