Austin Browning

Review of Executive Kia

Besides the sales manager and the GM, This has bee...

Besides the sales manager and the GM, This has been the longest and worst car buying process I've ever been through. There's just so much run around and lack of communication, everything takes so long. I was leaving for vacation a week and a half after I stopped in Executive Kia for the first time. I was promised a car for over a week, sent over all my information HOURS in advance to be processed, I spent time and money on insurance that I shouldn't have paid now because the car still can't be released A WEEK LATER. I was told I'd be picked up at my office by a runner at 4:00 and at 5:45 I still haven't heard anything back from the salesman. It's been way too much of a pain in the ass. It's now been a week and a half (I leave for vacation in 4 hours), the car hasn't been sent to their detail shop yet, the brakes haven't been done yet, and the car looks like it hasn't even been washed in months. While filling out paperwork they were finishing up all that (which should have been done upon my arrival to finally pick up my car) they were unable to process my DMV registration do to another employee's mistake. So I was given dealer plates for my drive down south for vacation. Just hours upon my arrival back home I was then being bothered by the salesman to return the plates ASAP because they need them for other customers, which I completely understand, but they still didn't have my plates ready. If it wasn't for the sales manager, Joe Ortiz, and the GM, John, I would have never went through with this purchase. For the troubles I went through the GM managed to get me a way better deal on the car than expected. As for Joe, I wish I could have dealt with him from the beginning. I've never seen such kindness and pride in someone before. He always had the right answer and everything was done with a smile. He definitely turned my bad mood the complete other way. Thank you Joe and John.