I cannot believe a doctor's office treated my so b...

I cannot believe a doctor's office treated my so badly!
I scheduled a new patient appointment a month prior. I was told to arrive at 8:30. Finding the correct office building was the first difficulty, then circling the parking lot to finally find a parking spot I went to wait in line. There were so many people jammed in the insurance line if took forever to get my turn. The receptionist was nice, but it took about 10 minutes to log me and TAKE MY MONEY. I was then directed to Dr. Koilpollia's office. I found the next desk and waited for the receptionist that was on the phone, when she asked for my name she went to the back. She came back and told me I was too late for my 9:00 a.m. appointment. It was 9:07 a.m. I had been on their campus since 8:30 a.m. as directed. I recently moved to Winter Haven and I explained that my prescription would expire soon and I could not wait another month for another appointment. NO, my prescription couldn't be refilled, NO, it was protocol and I could not see anyone in the office, NO they did not care! Why is this doctor accepting new patients?
After all of this, I was told to wait in the insurance line again to request a refund.