Lorraine J Dangerfield

Review of Spectrum Health Butterworth Ca...

This is the worst place to be treated at. Let's st...

This is the worst place to be treated at. Let's start with the laughable "valet" parking. What a joke. Those kids who work in this area need to understand what being courteous is and how to provide customer service. Acknowledge the guest when they walk up to your podium, not make them wait & give impression you're better them them or they're a nuisance. How about getting off your butt to assist a guest w/family member in a wc out the door. Or advise if you're there late in evening trying to retrieve your car from valet while waiting with family member in wc who had surg earlier in day, that hey, if you walk out that door, you cant get back in because I'm not allowed to open that door, and required to walk around to ER to get that family member in wc inside door. Then think it's humorous while sitting at your valet post, that you're standing out in cold while pounding on door to get in to get family member while waiting for car.

ER- if it's not life threatening, don't go. Antiquated & dirty waiting area & hosp facikity; worst staff I've ever seen. Long wait, poor customer service, meager treatment by a RN and PA, (never saw the sight of a Dr) and once they're done with you, they're done and they try to push you out the door. Offered no assistance to get dressed. Observed more staff huddled chit chatting behind their curtain work areas, then assiting pts with lights on, and/or waiting for staff to come back to provide service.