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Micheal Yang

3 years ago

Be careful, they do lock you in on a lengthy commi...

Be careful, they do lock you in on a lengthy commitment for like over 1.5 years (maybe more, not sure). I had my membership on a credit card that cancelled (expired) and got busy because of unfortunate family event. They sent me a few warnings and sent my file to collection instead of workings things out. I mean what do you expect people to do when you pull those moves just to teach your member a lesson?

It is really annoying because as an active real estate investors and former member, they don't mind trashing your most precious asset, your credit. I also am surprised there is no law in Canada protecting consumers against lengthy commitments. One year would be fine, but I think their contract is almost 2 years which is really excessive. Amortizing this over 12 month at a higher cost would help your member see the true cost and give them time to assess if there is value in the program or not.

Shows you where the priority is and its bottom line and profit. Its just big business with upsells and everybody are just sales people / motivational type of guy (look at Jennifer, she is gorgeous on stage and bubbly - very much the sales type). Remind me of Dean Graziozi and Tony Robbins model. Its also a bit cringy and akward to see the CEO himself going after members and discrediting them publicly. I truly believe there is better ways of dealing with this than bashing members who clearly think things could be improved or value wasn't there.

Also, funny enough, the collection agency never called me. I wonder who they use, but maybe the management team should know the collection agency has made 0 effort in contacting me. I am even considering finding who it is to help REIN recover some of its fees as a good gesture.

Lastly, I would like to see a bit more diversity at the upper management level. I see a diverse member base but the management is not representative of the Canadian diversity.

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