Jr. Sanchez Review of Jenson usa
This is not my first time shopping here however......
This is not my first time shopping here however...... Don't Take a chance with this shop on anything backordered - you will be disappointed. I made my order for a product in April with an ETA of 15 May. That then changed from 15 May to 30 June. Note: I was not notified of ETA change, I found that out by looking at the website. After which the 30 June ETA went away completely and product was taken off the site, I was not notified of any changes then either until I asked some time later. At this point I was getting a little worried so I contacted the manufacturer to see if they were still shipping 2021 models. I was told that they had sold all of their 2021 stock but were still shipping orders. Jenson assured me that they had placed an order well before the cutoff date and that it would come. Fast forward to October and only after asking about my order, Jenson tells me the MFG for my product has moved on to 2022 models and that there was little likelihood of me actually getting my product and that I would need to place another order for the 2022 year model. They never assured whether I would be prioritized for a 2022 model so I canceled my order. Afterwords I receive an email from another Jenson representative stating that they usually do move customers on to the next model year however my order had not made it to that point. This I could not understand, how the hell not if the MFG had moved on the the next model year. Why was I not contacted when Jenson found out about this? Needless to say this was an upsetting experience. Perhaps I'm being dramatic but 6 months waiting along with a mixed bag communications from this shop was enough.
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