Lizzy S. Review of Bob Utter Ford
Ahhhh where do I start.. I purchased a glorious 20...
Ahhhh where do I start.. I purchased a glorious 2013 Challenger from here a couple weeks ago. When we agreed on the car, it was beautiful! I came to pick it up three days later and they had ruined it. First of all, they said they were going to clean it up very well on the inside for me. I've found change, cds, sunflower seeds, golf tees, reciepts and other trash left by the previous owner. No biggie right? It gets worse. The car has aftermarket rims on it that were absolutely beautiful (when we agreed on the car and they already had my money.) When I went to pick it up, they had washed the outside with a cleaner that was extremely acidic and completely ruined them. The chrome is acidicly burned and cannot be washed off. They REFUSE to fix them over even pay half for a solution to them ruining my rims! They tried to tell me they were like that when I bought the car but i have pictures of the rims from that day and they don't look like that. Finally, they hand me the keys to the car and the drivers door won't open. It opened fine day we bought it. I tell them, and they tell me to bring it back the next day (which is a 60 mile drive for me one way) and they try to "fix" the door. They tried to hillbilly rig it and broke it in the process so they were forced to replace the parts. I finally get the car back after two days and turns out they didn't reattach my mirrors SO THOSE DONT WORK. Another 60 miles there and back. So they happily address my door but when it comes to my rims, they don't wanna talk about that. They told me "since we gave you such a good deal on the car, we can't afford to fix the rims" uhhh yeaah, but you ruined them. The car was great when I agreed upon it, they screwed it up, then happily handed me the keys. I'm giving them one star because one, I have to, and two, Ryan Hill has been the only one at this company who has helped me out. I wouldn't waste your time with this company.

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