Tom Karns

Review of Traders Hotels

I only stay at Traders when the Shangri-La is full...

I only stay at Traders when the Shangri-La is fully booked. Because the service, food and rooms are sub-standard at Traders. I used the Mobile app to book, check-in and check-out this stay. On arrival there was no one at the Mobile check in desk in the lobby to give me my room key, so I had to go to the reception desk to get my key anyway; strike one. My room was poorly maintained, one of the dresser drawers would not stay closed so I used a piece of furniture to block it closed. One of the closed doors would also not stay latched making the inside light stay on, so I unfastened the light bulb so I could sleep. And inside the second closet a electrical transformer of some type constantly made a very loud humming sound. No solution there. I also tried to order scrambled eggs in the lounge for breakfast, but they looked so grey and dirty, like they were made in a dirty pan, that I just got up and left. Then I made my final mistake by using mobile check-out and indicated to send me my hotel bill by email. Of course I have not received my bill. So I called the Golden Circle help desk who advised me the hotel would have to be contacted again and then they would send me my receipt. I'm still waiting for that. I also asked to speak with the help desk manager, but was told she was not there. I made that call at 12:15pm this Saturday.
You need to get on top of the situation at Traders, a couple of the people I met in the very slow elevators also had their complaints.
I remain a constant patron at Shangri-la because of the exceptional service at your other properties, and I am saddened to see a keystone property like the Traders KL being run down and poorly managed.