My wife and I frequent this establishment at least...

My wife and I frequent this establishment at least twice a year. For the last five years we've enjoyed mini get aways at this resort. This weekend we stayed for two nights. Some highlights of our experience. The Whirlpool didn't have water, the pool needs to be redone, the beds were soft and bad for backs, the air filter(pic attached) was from 10-30-16. Sadly, I mentioned these issues at check out and no real emphasis on our stay and comments. I guess we need to find another place to stay.