Shareka Lee

Review of Dillard’s, Inc. at Hurst, Tx

The manager over the women s shoe department is ve...

The manager over the women s shoe department is very RUDE. I went in today to return shoes, that i was not able to return due to the stores being closed because of Covid. Well the 2 week extension only applies if u purchased items in store. I was told i should have sent the items back via mail how i purchased and pay $10 to return an uncomfortable shoe.. While he and i were talking he made no effort to assist or make me feel better about the situation he actually walked off leaving another associate to handle it. Also speaking AT me as he walked off saying i could get a gift card. I will not shop here again because the customer service is HORRIBLE. I went to another Dillard s and had NOOOOOO problem returning the items. What a coincidence....