The room was clean and comfortable and checking in...

The room was clean and comfortable and checking in and out was fast and simple. The location is unbeatable! I love the Omni, but had a negative experience at this particular location.

The valet service was slow and unprofessional. The hotel does not offer a self-parking option, so there is simply no choice but to use the valet service. After being re-routed from one tower to another, I had to wait nearly 10 minutes for a valet to greet me upon check-in. I also patiently waited, approximately 30 minutes, for my car to be returned each time I left the hotel. Additionally, the valets were constantly arguing with one another in front of the guests about parking assignments and long working hours. It is simply unacceptable to mandate a $45 per night valet service and expect customers to wait long periods of time for the vehicle to be returned and for the staff to behave so unprofessionally. I simply expected a higher level of service and professionalism from such an elegant chain.