David 2537

Review of Alliance United Ins. Co

I can genuinely say this is one of the most terrib...

I can genuinely say this is one of the most terrible insurance companies. I can list plenty of reasons why, but all these reviews in this section sum up all my reasons. I would however like to state two things. {{Epifania Teran}}was the women who was in charge of taking my claim through the process and I must say, she was extremely helpful and did her job exceptionally well. If you have this women handling your claim, expect outstanding service. She deserves this recognition!
Now, I can t even begin to put into words how terrible and disgraceful my total loss adjuster {{Joel Jurbina}} was in the settlement of my claim. I received ONE single message from this man throughout this whole process (no calls, no emails, I never even heard his voice) stating he was going to contact me ASAP to settle my claim. I attempted to call this man 10 times, I left 9 voicemail in his mailbox, and I sent 4 emails to him ALL TO NO AVAIL! Never did he contact me AT ALL to give me my payment settlement let alone anything that he s being paid to do! Surely if I didn t have my claim finally handled by another adjuster it would still be an open claim. DOES THIS MAN EVEN EXISTS???!!! this man is a genuine disgrace to this company and to the work force. I will pray for anyone who gets this man as his/her total loss adjuster. Don t rely on this man to get back to you. Wait on the line for another total loss adjuster, believe me. You ll save yourself so much time. I truly hope some management reads my comment and Joel is reprimanded for not doing his damn job. How can this man even have his job if this is how he handles business?However, with this level of terrible service I have no doubt the management is just the same, but I hope they are not. All in all, don t get this insurance company. Disgraceful company. (That second star is solemnly for epifania Teran, for her outstanding service )