emily h.

Review of Bozzuto Construction Company

Update: I know this update is late, but I wanted t...

Update: I know this update is late, but I wanted to change my review from 1 star to 4 stars because I feel Bozzuto at The Daley has tried to provide strong customer service to its residence but the staff s hands are tied in a lot of ways. So, I can t fault the property manager and staff. For instance, the old Daley property manager, Brian did more than any property manager has ever done before which is to pick up the phone and call me and hear out my concerns. I really appreciated that gesture.

Also, their maintenance staff is top notch in my opinion and in the mornings, I would bump into the cleaning staff scrubbing the elevators and taking out the trash. There was a definite presence and commitment to keeping the building clean and that s something I haven t found in previous apartments.

Other than the thin walls and overall weak insulation, which is never going to be resolved; I am disappointed to see Bozzuto leave as they re one of the few management companies that does a decent to great job at maintenance and cleaning. No building is going to be spotless 100% of the time, but they did a good job and I hope this new company continues that trend.

Old review: Let me preface this by stating I have never been driven to leave a bad review out of all the rental properties I have lived at. But because of recent staff changes Bozzuto has made - I feel compelled to write this in the hopes Bozzuto will intervene on my behalf because I don t feel safe living somewhere where I m disregarded and ignored.

I still live at The Daley and the previous assistant property manager, Melanie, was fantastic. I don t know why she left or why there were any complaints about her because she answered all emails and was very courteous.

The new assistant property manager is terrible. He does not answer any of the emails that I send. I have sent multiple emails asking to renew my lease and I have not received a single response from him in the last 3 weeks. The leasing staff is even more incompetent. No one answers a single email or follows up. And I have to send a follow up email to even get a response and then they ll resume ignoring me like it s one big GAME. I have a busy life, I can t stop my day and try to go over to the leasing office hoping he ll be there. The property manager has never ever responded either. They all act like I don t exist - is this the way Bozzuto does business?? To disregard and ignore your tenants who PAY to be given timely customer service and assistance? I have the emails to back up my claims and I would be more than happy to share them with a bozzuto representative.

, Bozzuto needs to hire a better construction company because the floors and walls are super thin and it sounds like my upstairs neighbors are about to fall through the floor A LOT of the time. The floors will vibrate, my coffee table and glasses will shake like there s a 6.0 earthquake! I have never in my life experienced something like this, not even when I lived in older garden style apartments. That level of disturbance is called disturbing my peace and safety. Bozzuto would be wise to enforce two choices: enforce stricter rules with your tenants about living etiquette or deal with the fact that your ratings will continue to suffer if you continue to build poorly insulated apartment buildings or don t take any action to reinforce insulation.