Alex Balakina

Review of Grand Hotel Europe

Creating the visibility of the service in its abse...

Creating the visibility of the service in its absence. Twice they charged the cost of living in the room, after two weeks after the call, cancellation of the operation is still in progress, bring the iron to the room - these are five calls with a request and a half hour of waiting, breakfast in the room - an hour of waiting, the sour face of the manager at the bar with the order sit down, they will approach you ", the complete lack of customer focus and ability to hear the guest. No thanks, will not be back.