Chris Misek

Review of Wizards of the Coast

I purchased one of the recent premium products (2x...

I purchased one of the recent premium products (2x Core 2021 Collector's Booster Boxes) and was super excited - it was the most I have spent on MTG products at one time in the several years playing the game. When I received them, i began opening them only to find that every single pack came with a stripe down the center of the first card in the pack and several textural problems (scratches/roughness on the cards/etc). When I brought this to WOTC via their Customer Support Line, I was sent an email to begin working with them to resolve. In the beginning, they seemed like they wanted to help. The first CS Rep I worked with via a chain of email said I just needed to send him a list of the affected cards and they would help me but then I started to get passed from one CS Rep to another every few days who went back on what I was originally told. After weeks of getting nowhere and being ignored for several days on end, I called them out for having terrible customer service and then was passed to another CS Rep who apologized and said he would send me out a few packs for the inconvenience (I guess something is better than nothing I am thinking) but nothing was ever shipped to me. I have since been trying to get an answer as to whether they are going to help me at all and am simply being ignored...no responses at all. UNBELIEVABLE - You got your money so how about backing your product and taking care of the people who are the reason you are in business to begin with.