I hate having to give someone a bad review because...

I hate having to give someone a bad review because the service was great...but ...but, this is NOT a place to get a Christmas tree
We got ours on the second weekend of Christmas(15th or 16th?) and the needles are falling BIG time! I m wondering if it will be bare by Christmas It took its first drink, but the water level hasn t moved since..so very disappointed..wish I could get out money back.