Lorraine H.

Review of Twin City Subaru

I have worked with Twin City Subaru since 2007 whe...

I have worked with Twin City Subaru since 2007 when I started bringing my Impreza to the service department. I continue to be pleased with their service, knowledge and friendliness. When it was time to lease a new vehicle I sat down with Jim Glassford. He is professional, knowledgeable and exceptionally friendly and helpful and always available to answer any questions or concerns. I had inquired at two other dealerships but Jim came up with the best price, the best deal possible to trade my Impreza for a 2010 Forester. I was very happy with my new vehicle, the lease experience and I continued to bring it to Twin City Subaru for service even though I moved out of the area. In October 2012 I was ready to trade again. Just before this, my Forester had gone over the 36,000 mile warranty and had a $500.00 service bill but Jim and the service department worked to get it covered under the warranty and I didn't pay a dime. I was thrilled. I was ready to downsize and try the newly remodeled 2013 Impreza. Once again I inquired at two other dealerships but Jim at Twin City Subaru came in with the best deal possible. I was happy with the deal but not so happy with the Impreza. So, only eight (8) months into my 36 month lease, in July 2013, I contacted Jim and told him of my unhappiness with the Impreza. Jim and the entire dealership worked very hard to get me out of my lease and into a brand new 2014 Forester. I didn't think they could do it without it costing me a lot but they did and I am forever grateful. There are not adequate words to state my appreciation and satisfaction with Jim Glassford, Twin City Subaru and their service department. They always go above and way beyond with their customer service. Here's another example: by the end of next month, October 2013, I'll be ready to bring my Forester in for it's 1st 3000 mile maintenance service. I called to inquire what a set of snow tires cost. I had seen a 10% off snow tire coupon on the Twin City website but it expired 10.01.13. When I called, I was told they would honor the coupon even if I came in after the expiration. Need I say more? Twin City Subaru ROCKS! Jim ROCKS! And the service department ROCKS! I am a customer forever.

Sincerely,
Lorraine H.