Bryan Pratt

Review of Joe Cotton Ford

Bought a used Buick Enclave from them. Had a local...

Bought a used Buick Enclave from them. Had a local mechanic check it over and found over $2000 in repairs that needed to be done, including $900 to fix the AC that we had already told them didn't work and that they "fixed". Meaning they didn't want to repair the giant leak, so they filled it with freon, knowing it would work for a day or 2, and sent us on our way. $2000 isn't a huge deal, but the fact that they weren't honest with us is a reason I would never go back. Buyer beware if you're buying anything used from them.

*Update: I spoke with Pam and they reimbursed me for the repairs and apologized for missing the issues with my car. It's pretty incredible that they did that, even though legally they didn't have to. I would definitely purchase from them again in the future as they truly do stand behind the vehicles they sell.