I will never step foot in Toyota Sunnyvale again. ...

I will never step foot in Toyota Sunnyvale again. They do not honor what is written on recall notices, so if the notice says that the dealership will pick up your car if you feel unsafe driving it, they will not pick up the car. Instead, they will confront you, argue on the phone for (literally) 3 hours, and laugh at you and your concerns. They will say, repeatedly, Explain to me your concern
when I am practically spelling it out for them: I SIMPLY FEEL UNSAFE DRIVING A CAR FOR WHICH I JUST GOT A RECALL NOTICE, AND I DON T NEED TO EXPLAIN ANYTHING TO YOU ANY FURTHER!! They are acting like faux-therapists when it s really all quite simple: If a customer is saying he or she feels unsafe and a recall notice says that the dealership is mandated to pick up the car, then they should pick up the car, no questions asked!! But no.They will force you (because you have no other choice but to go to this dealership) to drive the car to the dealership yourself (even if you have reported that you feel unsafe doing so).

You will wait at the dealership for 4 hours instead of the 2 hours that the recall notice says, and if you want to go home instead of waiting half a day inhaling car fumes, as one obviously would, they will drop you off, but (!!!) they won't pick you up! They'll say, get a cab, call a friend (and what if I don't want to bother my friends while they are at work? Remember this is on a weekday, so I am also missing a day of work; why should I inconvenience anybody I know?? This is Toyota s responsibility, not mine), get lost, basically. All because they wouldn t pick up my car when they are mandated to do so. So you're forced to pay a cab to come and pick your car up even though this is all a recall problem of Toyota (and they will not foot the bill, of course), they are contradicting what the official recall letter says, not honoring it, and they're making you pay!!

Then, when you make the effort to go pick up the car by paying for the cab and wasting your time, they will say that all the service managers have left for the day, even though it s still not closing time, and that you will have to come back tomorrow (by of course paying for the taxi to and from your house on your own and wasting the little hours of the day you have left). But let s not focus on that.

But wait, there's more! If you have a problem such as that you have to take your car in due to a recall notice, and you expect that they will take care of it, you better find another way to solve the problem, not only because of the above, but because they will only return the car to you with even more issues (i.e. a shaking car due to a battery that they depleted and forgot to recharge). So, in the end, I had to tow my car.

What shocked me the most was the lack of respect and willingness to help a customer, from the clerk who answered the phone to the top manager, from Bob to Vince to the countless other I spoke to - all rude and, most importantly, all making me question: How will I know that my car - and my life - is safe when they are 'fixing' car issues? They couldn't care less about their customer's safety, and this is a HUGE concern.