Prime example of why I'm loyal to REI. We had a p...

Prime example of why I'm loyal to REI. We had a pair of cold weather boots that we bought 14 years ago from North Face fail. The plastic used became brittle and shattered on the toe. North face was unwilling to warranty the boots. REI stepped up and refunded us in full!!! This is the ultimate test of their commitment to excellence and quality products. We bought over $550 of additional gear their today with no worry about making further purchases there.
Rus & Jeanie Iida