I would give this company less than one star, if t...

I would give this company less than one star, if there was such a choice. OMG!!! My 89 year-old father, was told he would have phone service "the next evening." NOT!!! That was five days ago!! I called every day to find out the status of the order and got told "we're working on it," "there's a problem," "technician will fix it from the outside," and then, "we're sending a technician." Today, a "technician" named "James" called from the front door, and since this is a secure building, I told him I would meet him downstairs. I looked out the front door and didn't see him. I checked the parking garage door, and didn't see him. I called him, and he said he was at the front door, so I went back. He was sitting down, on a bench, behind a plant, and finally stood up when I opened the door, and called his name. SERIOUSLY? He's got long hair, a very full beard, dark glasses, and his baseball cap on backwards. I asked him for an ID, like I do with any service person coming to my Dad's residence, and he said he didn't have one. He said he might have one in his truck. So he walked around the building to his truck, where I met him. He said he didn't have one and must have left it in his personal truck. I asked him to take off his glasses so I could at least see his face. He took them off, and said he "had a problem with his eyes, that the sun bothered them." I also asked him to take off his cap. I told him he was not what I expected, to which he replied, "because I look like this?" I said yes, and he said he/they could have somebody else come out. I told him I would appreciate that, and asked if I would be contacted today, and he said, "I think so." His whole demeanor was slow, unenthusiastic, seemed almost relieved that I wanted another technician. Yikes!! SO, I came upstairs and called TelCom's customer service line: was put on hold, told that all customer service people were helping other customers; put on hold, again; told I could have someone call me after "20 minutes" so I wouldn't have to wait on hold; I chose to do that; my phone rang, I picked it up, and was told: "all customer service representatives" were busy, and they would take my call shortly; I hung up and called the same customer service number, and was told, "the call center is closed. Please call back when it is open, from 8-5, Saturdays." It is currently 1:15 pm and I've been at this for several hours. SERIOUSLY???

SO...
My Dad still doesn't have the phone service he was promised five days ago, AND TelCom sent a very unprofessionally attired technician to come into my father's home, AND I have called customer service over and over to cancel our order, and still haven't gotten through.

SO--I set up phone service with Spectrum, which will cost my Dad $17.83 LESS than TelCom, and includes Wi-Fi.

Yikes!! This is nuts!!