The only star is for the doormen. They are so poli...

The only star is for the doormen. They are so polite that if it wasn't for them, this place would get no stars. When you check into a hotel, you think you would feel welcome but it's the complete opposite. Check in very rude and heaven forbid you need to ask someone something at the front desk. Did not get the room I originally booked even though upgrade was confirmed via email prior to arrival. Room needed cleaning because the floor was visibly dirty and hadn't been mopped, hair in bathtub. Called to request that from front desk and got a "lemme call you back". No response and went down to the front desk and he was scrolling his Facebook. Glad to know it was something more important.
Around midnight I go down to ask for a cup of hot water (with my own cup) and front desk said she couldn't help me. EVEN THOUGH I'm staring at the hot water button on the espresso machine within eyesight, she didn't want to walk the 5 feet to do so. They tell you if you don't ask for turndown service you get credit towards the mini bar, however, they DON'T tell you that you have to put a special sign on the door for that to be granted (different than the do not disturb). Paid for resort fees when I booked but there are more mandatory fees so expect them.