1 star

1 star

What a shady operation. Was it pure incompetence, or something worse?

Summary:
Friday I took a test drive of 2 vehicles, and was very pleased with one of them. I put a 500.00 deposit to hold the vehicle so I could bring my wife with me the next day and purchase the car for her.

Saturday my wife, two toddlers, and I arrived to sign the contract and take the vehicle home. After waiting almost 3 hours, with the kids becoming a nightmare, I asked for my salesperson Torey to go ahead and charge my card for the down payment. I was putting $3000.00 down, so I said just charge 2500.00 since I paid 500.00 already. They screwed up and charged me $3000.00. When I mentioned it, I was told the 500.00 would get refunded in 3-5 days, and that's just how the holds work. So now I've spent 3500.00, still waiting on the contract.

Contract time:
Finally, the contract arrives. My wife and I were signing everything as quickly as possible, with the kids getting out of control. Then 3 pages before the car belonged to us, I noticed the mileage was different than the car I put a deposit on. Then I saw it was a 2016, and I was buying a 2017. We almost bought the wrong car.

The Big Mistake:
They had sold the car I paid to have held earlier in the morning. Matt Fink, the sales manager, said Torey put the deposit on the wrong vehicle. He said he was sorry and he would make things right.

The "joke" of making things "right":
Torey admitted to me he made a mistake on the deposit, but didn't apologize or act like he cared. I asked to see Fink. Fink said he was sorry and would make things right. I asked how, and he offered 200.00 off a vehicle of my choice. They sold what was to be my car, had 3500.00 of my money, and tried to get me to sign a contract for the wrong vehicle, and 200.00 was how bad they felt. Now I can't buy a car from a reputable dealer until I get my money back (3-5 business days). Oh, and according to Fink, they should have charged me 2500.00 as I'd asked, that it was another error.